Queens Cultured – Return & Refund Policy
Last updated: November 2025
Thank You for Shopping with Queens Cultured
We appreciate your support and commitment to the Queens Cultured brand. If, for any reason, you’re not completely satisfied with your purchase, our return and refund policy is designed to make things simple and fair.
Company Information
This Return and Refund Policy applies to all purchases made through Queens Cultured, operated by JXC Digital Inc., located at 72 Roosevelt Dr., Bethpage, NY 11714.
Website: queenscultured.com
References to “we,” “our,” and “us” refer to Queens Cultured. References to “you” or “your” refer to the individual or entity making a purchase from us.
Returns
If you’re not fully satisfied with your purchase, you may return your item within 14 days of delivery. To be eligible for a return, the item must be:
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Unused, unwashed, and unworn
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In its original packaging
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Purchased directly from queenscultured.com
Please note that customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
Once we receive and inspect your return, a full refund will be issued to your original payment method within 10–14 business days.
Exclusions
The following items are not eligible for return or refund:
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Customized or personalized items
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Gift cards
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Final sale or clearance items
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Items not purchased directly from our website
Returns that do not meet these conditions may be declined at our discretion.
Exchanges
If you need a different size or style, please return your original purchase for a refund and place a new order for the desired item.
Gifts
If your order was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return once received.
If the order was not marked as a gift, the refund will be issued to the original purchaser.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery at queenscultured.com/contact with your order number and photos of the issue. We’ll make it right as quickly as possible.
Contact Us
If you have any questions about returns, exchanges, or refunds, reach out through our contact page:
queenscultured.com/contact
Queens Cultured
Rooted in authenticity. Designed in Queens. Built for those who represent.